Email: Info@dnabaltimore.com

24/7 Support: 888-767-9040

Security & Peace of Mind Through Technological Innovation

IT MANAGED SERVICES

Whether you have three users or three hundred, DNA Solutions wants to be the one-stop-shop for all of your IT needs. We offer an affordable monthly service for all of your hardware, software and user support, 24/7.

Live and local engineers will assist you with any issues your business might encounter, either remotely or on site, on the day of your request. We take pride in our ability to provide an efficient and all-inclusive service for Maryland’s small and medium businesses. As a pioneer in the Technological Hospitality™ industry, we afford our customers the opportunity to focus on their business while we focus on the security, functionality and efficiency of their technological environment and processes.

HELPDESK
IT REMOTE SUPPORT

DNA provides maintenance and IT support services for all sizes of businesses. With proactive and personalized support solutions that minimize downtime and maximize efficiency, We help you stay focused on the running your business.

The DNA Service Desk model is designed to support small to midsized businesses that do not have an IT staff and are looking for full support of the daily care and maintenance of their IT infrastructure including:

•Threat Detection & Prevention

•Patch Management

•Increase Productivity

•Cantralized Dashboard

Improve Operational Efficiency

24/365 Monitoring & Live-answer Service Desk with Local Engineers

IT Helpdesk Consisting of Tier 1, 2 & 3 level IT Support

Proactive Monitoring & Remediation of Server & Network Issues

Proactive Health Checks & Patching

Onsite Visits Tailored to Your Business Needs

Backup & Recovery Services

DNA Solutions
IT Services

Technology in business is a growing necessity. The business world is leaning more and more on technology to sustain itself, making it almost impossible to separate the two from each other.

Whether you have 5 employees, or 50,000, technology and innovation pave the way to success. With technology being such a critical part of modern business it’s important to have a partner you can trust. With our prompt response times, 24/7 support, and active monitoring, we can help alleviate the stress of managing your information systems.

Contact DNA

DNA offers a comprehensive, custom IT management package that is tailored to the individual needs of each client. Our team of experienced professionals will assess your current IT infrastructure and determine the best plan for your organization.

From our initial consultation to the final implementation, we will provide full support and guidance throughout the entire process. With our package, you will receive a detailed assessment of your current IT system, as well as recommendations and strategies for the future.

Prescheduled Onsite Visits

DNA Solutions provides businesses with the necessary support and assistance in order to ensure the smooth operation of their IT infrastructure.

IT Helpdesk Solutions

DNA Solutions provide an invaluable service to businesses by providing technical assistance to end users. This service is typically provided over the phone, via email, or through a ticketing system. Helpdesk solutions are designed to quickly diagnose, troubleshoot, and resolve technical issues.

Project Implementation

An effective implementation strategy begins with an assessment of the current IT environment and identification of the project resources. After establishing a timeline and budget, the project manager should create a plan that outlines the activities and tasks required for a successful implementation.

AV & Malware Remediation

It is essential to identify and remove malicious code from systems to prevent data loss, disruption of operations, and compromised security. Remediation is a process of threat identification, containment, removal, and recovery.

It requires a methodical approach to identify threats and the implementation of countermeasures to prevent the spread of malicious code. All systems should be regularly scanned using advanced malware detection and mitigation tools, and any malicious code found should be removed immediately.

Data Backup & Recovery Services

In today’s digital world, data is an essential part of business operations, and it is critical to have a backup and recovery system in place. Backup and recovery services offer a secure and reliable way to store data, as well as the ability to quickly and easily access and restore lost or corrupted data.

Data backup and recovery services are specifically designed to protect businesses and their data, allowing them to remain operational in the event of data loss or system failure. With the right data backup and recovery services, businesses can rest assured that their data is safe and secure, and is available to them when needed.

Join the DNA Movement

Contact Us For a Free Network and Hardware Evaluation

Office

3600 O’Donnell St. Suite 3
Baltimore MD 21224

 

Hours

M-F: 7am – 7pm
S-S: 7am – 5pm

Call Us

888 767 9040